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Faq

frequently asked Questions

All items that are viewed online are subject to change due to limited quantities and frequent inventory changes. In the event that an item is not available, a refund will be issued. The site is constantly updated, so this problem occurs very rarely.

Shipping Info

  • Where: Canada and United States Free
  • Duration: 1 to 5 working days
  • Who: Canada Post distributes all of our products

Registration:

  • Tozzi's online store requires a registration process in order to complete all sales. This allows you to track order shipments, to see the status of your order.

Order basket

  • As long as you have not given a confirmation, you can still make changes to your cart.

Payment

  • Boutique Tozzi uses Paypal for all credit card transactions.

Consumer protection

  • If the purchased item is found cheaper on another site, we will only match the price if these conditions are met:
  • If it is the same size, color and style.
  • The article is in the same currency.
  • The customer provides the site address, phone number or store address.

Responsibilities of the client

  • You can only cancel your order if the goods have not been shipped. Once the order has left, there is no possibility of cancellation or modification. You will receive an order confirmation as soon as the goods are on the way with a tracking number.

Taxes

  • A tax of 13.92% will be applied to all transactions.

Customs fees and taxes

  • Tozzi is not responsible for any customs duties or charges, nor for any delay in receiving goods.

Shipping and handling

  • All goods are inspected very carefully to make sure there are no irregularities.

Exchange policy

  • Tozzi will not reimburse in any case. Exchanges or credit notes are only allowed within 7 days of receipt of your goods. All exchanged goods will be subject to a thorough inspection to ensure that the items are still in their original condition. There is no exchange or credit note on the following items: perfumes, swimwear, underwear, hats, sunglasses, jewelry and watches.

Watches

  • All watches come with their respective manufacturing guarantees. If a watch requires any maintenance or repair, we are not responsible for it. If this problem occurs, you should contact the watch company whose contact details are listed on the warranty.

United States Purchases

  • All goods from the United States must be sent by USPS or UPS All other modes of transport will be refused.

Privacy Policy

  • This privacy policy applies to www.boutiquetozzi.com and to: Boutique Tozzi 2115 rue Crescent, Montreal, Quebec, H3G 2C1. The terms "we", "our", "our", "website" refer exclusively to Tozzi. The information you provide to us will be strictly confidential and will not be disclosed to any other organization without the consent of the client, except as required by law. We may use your contact details to notify you of new arrivals, upcoming events or promotions. If you do not wish to be contacted, you can remove yourself from our list. Terms and Conditions Trademarks, service marks and trade names are the property of boutiquetozzi.com. Logos, designs, advertisements, photographs are the property of boutiquetozzi.com and may under no circumstances be represented by any party other than boutiquetozzi.com. Boutiquetozzi.com is not responsible for any damage that occurs after your use of this site.

Purchases From Boutique Tozzi

All items that are seen online are subject to changes due to limited quantities and frequent changes in inventory. In the event that an item is unavailable a refund will be issued. The site is constantly updated so this issue occurs very rarely.
    Shipping Information
    • Where: Canada & US Free
    • Time: 1 to 5 Business days
    • Who: Canada Post delivers all of our products
    Registration
    • Tozzi's online store requires a registration process in order to complete all sales. This allows you to track order shipments, view your order's status.
    Checkout Cart
    • Until you have given confirmation, you can still make changes to your cart.
    Payment
    • Boutique Tozzi uses Paypal for all credit card transactions.
    Consumer Protection
    • In the event that the item that is being purchased is found cheaper on another site, we will match the price only if these conditions are met:
    • If it is the same size, color and style.
    • The item is in the same currency.
    • Customer provides, site address, phone number or store address.
    Customer's Responsibilities
    • You can cancel your order only if the goods have not been shipped. Once the order has left there is no possibility for cancellation or modification. You will be sent an order confirmation as soon as goods are on their way with a tracking number.
    Taxes
    • All transactions will have a 13.92% tax applied to them.
    Duties and Customs
    • Tozzi is not responsible for any duties or custom fees nor is it responsible for any delays in receiving goods.
    Shipping & Handling
    • All goods are very carefully inspected to ensure that there are no irregularities.
    Exchange Policy
    • Tozzi will not refund under any circumstances. Exchanges or credit notes are allowed only within 7 days of receiving your goods. All exchanged merchandise will still be thoroughly inspected to ensure that the items are still in original condition. There are no exchanges or credit notes to be made on: perfumes, bathing suits, undergarments, hats, sunglasses, jewelry and watches.
    Watches
    • All watches come with their respective warranties from their manufacture. In the event of a watch needing any type of maintenance or repair, it is not our responsibility. If this issue arises you must contact the watch company which has their contact info on the warranty.
    Purchasing from the US
    • All goods coming from the US must be sent by USPS or by UPS All other methods of transport will be refused.
    Privacy Policy
    • This Privacy Policy applies to www.boutiquetozzi.com and to: Boutique Tozzi 2115 Crescent Street, Montreal, Quebec, H3G 2C1. The terms "we", "us", "our", "website" refers exclusively to Tozzi. The information you provide us will be strictly confidential and will not be disclosed to any other organization, without consent from the customer, unless required by law. We may use your contact information to let you know about new arrivals, upcoming events or promotions. If you do not wish to be contacted, you may remove yourself from our list. Terms and Conditions Trademarks, service marks and trade names are the property of boutiquetozzi.com. Logos, designs, advertisements, photographs are the property of boutiquetozzi.com and may by no means be represented by any party other than boutiquetozzi.com. Boutiquetozzi.com is not responsible for any damage ensued after your use of this site.